Hermes Phone Number Customer Service

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my hermes - 0844 448 6306 Courier Delivery


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Important Myhermes Contact Numbers:

Helpline UK Contact Numbers International Contact Numbers
Track Your Parcel, Myhermes Complaint Number 0844 448 6306 +448444486306
Complete Savings Membership Cancellation 08003896960 +448003896960
Myhermes Local enquiries tracking 0844 448 6306 +44844 448 6306
UK Phone hermes

MyHermes is the UK’s leading consumer door to door parcels delivery service, ideal for anyone who would like to save time and money on their shipping costs, delivering over 235 million parcels each year. The courier service is now available in over 4,500 locations and has become one of the best UK carriers for two day service via the myHermes parcel shops and three-day delivery service when collected from the doorstep. The customer service representatives work untiringly and deal with various customers daily and make their best effort to give the right solution to the raised concerns. The company has always kept its vision to achieve maximum customer satisfaction

Myhermes Registered Office Address

You can contact the company for any of your enquiries by sending a letter to Myhermes registered office address

Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH

Myhermes Contact Us

MyHermes take the orders online only via Myhermes contact us page . On completion of the order, you will be sent a confirmation email

The customers can contact the MyHermes customer service department by email or webchat. The advisors are available to answer the queries from 8am-8pm Monday to Friday and 8am-6pm on Sat-Sun. You can contact by email at MyHermes contact email and via MyHermes webchat by entering the details in the link

The couriers work between 8am-8pm Monday to Friday and 8am-5pm on Saturdays (this excludes bank holidays). You can request a courier collection up to 7 days in advance and if you place an order before 10pm you have the option to have your parcels collected the next day.

You can check for a full list of the parcel prices via the page

Myhermes Track My Parcel

The parcels can be easily tracked online using the parcel reference number or the tracking number. MyHermes tracking number is the 16 digit barcode printed on the label.

If you are the sender of the parcel, you need to click on the ‘Your Shipments’ link and if you are the receiver of the parcel, you can use the ‘Track a parcel’ link and click go.

When you would like to know for the tracking update of your parcel, you can call the MyHermes automated tracking service at the MyHermes track my parcel number 0844 448 6306

Myhermes Parcelshops

You can find your nearest Myhermes parcelshops by visiting the link . When you drop off your parcel at a Parcelshop, it will reach the recipient within 2-4 working days and delivery to remote areas such as the Highlands, Islands of Scotland etc may take up to 7 working days. Mostly parcelshops are open 7 days a week.

If you would like to become a part of Parcelshop service, you can contact the Myhermes Network Development Team by email at [email protected]

Myhermes Packaging Guide

In order to make sure that the parcels reach their destinations safely and in good condition, the company offers some packaging tips and videos as to what should and should not be followed via Myhermes packaging guide link To ensure the best service, you can also check the size of your parcel using the MyHermes parcel size checker link

Myhermes Shipment Cancellation

If you have paid for the parcel, you can cancel it online provided that it is before 10pm on the day of ordering. If you have not paid, you can easily delete it online from the shipments.

If it is after 10pm on the day that the order was booked, then you need to contact the Myhermes shipment cancellation team by entering the details in the page and the refund process will be initiated

Myhermes Complete Savings Membership

If you sign up for the Myhermes complete savings membership, you can get £15 off on your next order. If you would like to cancel the membership, you need to call the MyHermes phone number 0800 389 6960 and make the request. You can also contact by email at Myhermes complete savings email [email protected] and send the cancellation form via the link

Myhermes Claims

If your parcel has been lost, damaged or stolen, you can contact the support team at to submit the claim details. The claims can only be made by the sender of the parcel. The claims are generally processed within 28 working days from the receipt

Myhermes Business Account

For all the business related enquiries, you can send in the Myhermes business account requests by email at myHermes business email address [email protected] or at [email protected]  Else, you can also contact the myHermes local sales team at the MyHermes contact number 0844 448 6306

MyHermes International

You can check for all the international parcel delivery information via the MyHermes International customer help centre page . The parcels are easily tracked online using the myHermes order number.

To apply for  a refund, you can contact the MyHermes live help team via the link!chat-button-name=chat-hermes-service-english&SV!chat-button-room=chat-hermes-service-english&referrer=(button%20dynamic-button:chat-hermes-service-english(How%20do%20I%20apply%20for%20a%20refund%3F%20%7C%20myHermes))%20https%3A//

Myhermes Customer Complaints

The company always aims to handle the consignments with the best possible care. However, it might occur that you have a complaint about a delivery. In that case, we have a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction.

Firstly, you should contact the customer service department for your complaints by email or webchat (as explained above). The department can also be contacted over the phone at MyHermes customer complaints number 0844 448 6306

If you are not happy with the response, you can escalate the matter to the MyHermes customer relations team. The team can be contacted by email at MyHermes complaints email [email protected]

Within 5 working days, the team would make efforts to respond back.


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Phone a Hermes team customer care advisor on their neighborhood rate contact number 0330 333 6556 in order to make a basic enquiry about your myHermes parcel services or your Hermes account. in case you require complex assistance for the account, including if you’ve overlooked your username or password, or when using the myHermes Web-site you must simply call their local-fee phone number.

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